Deposits.

A deposit of half the price of the schedule appointment must be paid to secure your appointment slot. the deposit will go towards your scheduled appointment.

ex: if you scheduled a Brow wax of $20 you will pay a deposit of $10

Cancellations & Reschedules.

We kindly ask that you provide at least 48 hours notice if you need to cancel or reschedule your appointment. This allows us to offer that time to other clients who may be on a waiting list or in need of service.

Cancellations made with less than 48 hours notice may incur a cancellation fee of $50.

No Shows.

If you do not show up for your scheduled appointment without notifying us in advance, a no-show fee will be charged.

• The no-show fee will be 97% of service that scheduled, and payment will be required prior to scheduling any future appointments.

No Children Policy

At NUE, we are dedicated to providing the best experience possible for all of our clients. In order to ensure a calm, focused environment and to maintain the high level of service that we offer, we have implemented a No Children Policy.

Policy Details:

• No Children Under 15 Allowed: In order to ensure the safety and comfort of all clients, we ask that children do not accompany you to your appointment unless they are of the appropriate age as specified.

• Safety & Environment: Our facility is designed for adult clients, and there may be potential hazards or situations that are not suitable for children. This policy also helps us maintain a peaceful environment conducive to your relaxation and service.

• Consideration for Other Clients: We strive to create a tranquil atmosphere for everyone. Children, while loved, can sometimes unintentionally disrupt the experience of others. This policy helps us keep the focus on each client’s needs.

We understand that this may require additional planning, and we appreciate your understanding and cooperation. If you need recommendations for childcare options in the area or have any questions about the policy, please feel free to contact us.

Thank you for your consideration, and we look forward to providing you with an exceptional service experience.

Refund Policy

Refund Policy

At Nue, we are committed to providing high-quality services and ensuring your satisfaction. However, due to the nature of our services, we have established the following refund policy to ensure clarity and fairness for both parties.

Refund Eligibility:

• Services Rendered: Once a service has been provided, no refunds will be issued. We encourage you to communicate with us during or immediately after the service if you have any concerns, and we will do our best to address them promptly.

• Deposits and Prepayments: If you have made a deposit or prepaid for a service, the deposit is non-refundable unless otherwise agreed upon in writing. If you cancel or reschedule your appointment within our specified cancellation window (typically 48 hours notice), we can apply your deposit toward a future appointment.

Exceptions to the No-Refund Policy:

• Service Failure or Error: If we make an error in delivering the agreed-upon service, we will work with you to either correct the issue or provide an alternative resolution.

• Prepaid Packages or Memberships: For clients purchasing packages or memberships, unused sessions may be refunded on a prorated basis if service is not rendered, provided cancellation is made within [20 days] of purchase.

How to Request a Refund:

If you believe you are entitled to a refund under the above guidelines, please contact us at cbrowni.cb27@gmail.com within 2 days of your appointment. Our team will review the situation and work with you to resolve the issue in a fair and timely manner.

Our Commitment to You:

Your satisfaction is very important to us. While we are unable to provide refunds for all services, we are always open to discussing any concerns you may have and will do our best to ensure that your experience with us is positive.

We appreciate your understanding and look forward to continuing to serve you.

Sincerely,
Courtney
Owner/ Esthetician
Nue Skin & Beauty Co.
cbrowni.cb27@gmail.com

Skincare Product Refund Policy

At Nue we take great pride in the quality and effectiveness of our skincare products. We understand that skincare is personal, and results can vary depending on individual skin types and concerns. Our goal is to ensure your satisfaction with every purchase. Please review our Skincare Product Refund Policy below for more details:

Refund Eligibility:

• Defective, Damaged, or Incorrect Products: If you receive a product that is defective, damaged, or incorrect, you may request a refund or exchange within 7 days from the date of receipt. Please contact us with the following:

  • Photographic evidence of the defect or damage (if applicable)

  • A brief description of the issue

• Reaction or Sensitivity Issues: If you experience an adverse reaction (e.g., redness, irritation, etc.) to one of our skincare products, please contact us within 7 days of purchase. While we cannot offer refunds for reactions due to individual sensitivities, we may offer an exchange or store credit, depending on the product and situation. It’s important to always patch-test new skincare products before use to avoid adverse reactions.

• Change of Mind / Unopened Products: We understand that skincare needs can be specific, and you may change your mind after purchase. We accept returns for unopened skincare products in their original packaging within 14 days, of purchase. To be eligible for a return:

  • The product must be unused, unopened, and in its original condition.

  • You must provide proof of purchase (receipt or order number).

• Used Products: Due to hygiene and safety regulations, we do not accept returns or offer refunds for opened or used skincare products, even if you are dissatisfied with the product. However, if you have concerns about the product's performance, please contact us and we may offer advice or alternative solutions.

How to Request a Refund:

To initiate a return, refund, or exchange, please contact us at cbrowni.cb27@gmail.com within the eligible time frame. Be prepared to provide the following:

• Your order number

• Details of the issue (e.g., defect, irritation, or change of mind)

• Photographs (if applicable)

Once your return request is reviewed and approved, we will provide you with the necessary instructions for returning the product.

Non-Refundable Products:

• Opened or used skincare products (unless defective or damaged)

• Personalized or custom skincare products

• Sale or discounted items (unless specified)

Refund Process:

• Refunds will be processed to the original method of payment within [7 days] of receiving and inspecting the returned product.

• Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to our error.

Exchanges:

If you prefer to exchange a product rather than receive a refund, we are happy to assist you in selecting an alternative product. Exchanges are subject to product availability.

Our Commitment to You:

We understand how important it is to find the right skincare products for your needs. If you are not fully satisfied with your purchase, please reach out to us. We are committed to providing solutions and ensuring that your experience with our products is positive.

Thank you for choosing Nue Skin and Beauty CO. We value your trust and appreciate your business!

Sincerely,
Courtney B.

Owner/ Esthetician

Nue Skin & Beauty CO.